You are important to our Collagenil Team! And we want you to know that we will do everything we can to check the accuracy of your order prior to shipping. However, if you have received an incorrect product or the product was damaged during shipping, please follow the instructions below to resolve the issue.

RETURN INSTRUCTIONS:

• Contact us at 954-563-6888 or at info@collagenil.com. Via phone, please have your Order Number ready or make sure to include it in your email when writing to us.
• We will e-mail you an Electronic Return Label.
• Place the item into the original packaging.
• Take your package to the nearest USPS store.
• Once we receive your returned product(s), we will issue your replacement or refund immediately.

WHAT ITEMS ARE NON-REFUNDABLE?

• Items marked as final sale.
• Discontinued items.
• Open or visibly used products.
• Free gifts or promotional items with retail value.