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Return, refund and replacement

You are important to our Collagenil Team! And we want you to know that we will do everything we can to check the accuracy of your order prior to shipping. However, if you have received an incorrect product, the product was damaged during shipping or you don’t like the product for any reason, please contact us at info@collagenil.com within 60 days and include in the email:

  • Your name
  • Last name
  • Order number
  • The email that you used at the time of the order

One of our representatives will be promptly in contact with you to resolve the issue, whether you need a replacement or a refund.

At Laboratori Collagenil, we deeply believe in the high quality of our products. That’s why all our products have a 60-day money-back guarantee (including all shipping costs!) when purchased directly on our website. Please note that the policy just apply to products that were directly purchased through collagenil.com, not from a third-party retailer. Should you for any reason be unhappy with your purchase we will issue a refund to your credit card or exchange an unsatisfactory product for another one if you contact us within 60 days. After submitting your request you’ll be promptly contacted from our staff.